Web 2.0 Learning

I've read a bit from (here, here, and here) about Jet Blue's use of web 2.0 / social media tools to communicate between their staff of learning professionals. This is another great example of eLearning 2.0.



Jet Blue University (their internal corporate university that I recently heard being discussed on Knowledge @ Wharton) is using Awareness Networks' platform to work collaboratively on projects between employees in disparate locations and programs and to share best practices on how to train JetBlue crew members. The Awareness platform includes tools such as blogs, wikis and social bookmarking / tagging.



Jeanne Meister tells us that the software is being used to allow JetBlue faculty to share around broader topics that just improvements in learning & development such as sharing photos from family vacations, weddings and birthdays. This allows faculty to get to know each other socially in order to be more effective sharing and working together later. They also use the technique of posting provocative topics in order to engage people in discussions.

Overall, a big part of the intent here is for the faculty to become used to using these tools and methods in order to put them in position to use them with other parts of the organization. Something I talk about all the time.